Support checklist

Before contacting support, capture the failing request without its credentials:

Include	Example
X-Request-Id	req_01J4E5HDEFG18Z3T4WQB1C7K9P
Method and path	POST /v1/invoices
UTC timestamp	2026-08-04T09:32:11Z
HTTP status and error code	422 invoice_not_editable
Your idempotency key	invoice-order-2041
Environment	Test or live; never include the API key

For webhook incidents also include webhook-id, your response status and whether a replay was attempted. Never send an API key, webhook secret, raw personal data or an unredacted invoice PDF.